Privacy Policy

Last updated: [PLACEHOLDER — set on legal review]

Who we are

This website is operated by Cold Room Repair Dubai (trading as Cold Room Repair Dubai), a commercial cold room and refrigeration repair company based in Dubai, United Arab Emirates. In this policy, “we”, “us” and “our” refer to Cold Room Repair Dubai.

What personal data we collect

• Contact form submissions: your name, business name, phone number, WhatsApp number, email address, service location, equipment type and the issue description you send us, plus the page you submitted from and any UTM campaign parameters present in the link you followed.
• Phone and WhatsApp enquiries: your phone number and the details you share during the conversation, including any photos or videos of equipment you choose to send.
• Service records: if you become a customer, records of visits, equipment serviced, invoices and related correspondence.
• Website analytics (if enabled): anonymised usage data such as pages visited and button clicks, collected via Google Analytics 4. Analytics is only loaded when configured; the site otherwise sets no tracking cookies.

How we use your data

• To respond to your enquiry and arrange service visits.
• To provide repair and maintenance services and manage our customer relationship.
• To issue invoices and meet legal, tax and record-keeping obligations in the UAE.
• To understand which services and areas are in demand, using aggregate statistics.

We do not sell your personal data, and we do not use it for unrelated marketing.

Who we share data with

• Web3Forms processes our website contact form and delivers submissions to our service inbox at service@example-company.ae.
• WhatsApp / Meta carries messages you send us via WhatsApp links.
• Google Analytics 4 (if enabled) processes anonymised website usage data.
• Authorities or professional advisers where required by UAE law.

How long we keep data

Enquiry data is kept only as long as needed to respond and, for customers, for the duration of the service relationship and any legal retention periods afterwards. [PLACEHOLDER — confirm exact retention periods with your legal adviser.]

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may request access to, correction of, or deletion of your personal data, and may withdraw consent for us to contact you. To make a request, email service@example-company.ae.

Changes to this policy

We may update this policy as our services or legal obligations change. The current version will always be available at this page.